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Agents can attach signatures to tickets which would be automatically appended to any ticket reply that is sent out by them. 

You can add pictures, insert links and use simple formatting techniques to make your content stand out (like bold, italics, etc). However, you would not be able to add HTML content directly via UIto your signature.

                 

Quick procedure to add a signature in Freshdesk:

  • Please navigate to Profile settings by clicking on the profile picture on the top-right corner inside your Freshdesk account.


  • You can set up your signature in the 'Signature' field:



  • If you are looking to add a signature for another agent, please navigate to Admin  > Team > Agents- > Click on Edit.
  • If you scroll down the form at the end of the agent details section, you'll find the text box and controls for Signature.
  • Please note that if you want to use images in your signature, they have to be hosted publicly. A URL would have to be provided in order to add it to the signature.
  • Ensure to Save the changes once you're done.


A common signature (for example -  the company logo/ banner image) can also be set up for all agents under Admin > Email notifications > Templates > Agent reply template section. This would appear in the reply editor while drafting ticket replies.

The configured signature is automatically added to all tickets the minute you click the Reply button on the ticket details page.


Adding a signature that has HTML content under the Profile settings:


Right now, we do not have a direct way to add an HTML code to a signature under the Profile settings page. Instead, 


  1. Make use of the agent reply template or the signature management apps as they would have a dedicated section to add the HTML code.
  2. You can add the code from the Console tab under the Profile settings page and follow the below steps:


  • Place the cursor inside the Signature box-> right-click on the browser -> click Inspect option.


  • Under the Elements tab, you will see a class with the name redactor_editor as in the below screenshot:


  • Right-click next to it and click on the Edit as HTML option. Screenshot for reference:


  • Paste your HTML code right next to the <br> tag as highlighted below:

  • Once it is done, click outside the section and you will see the HTML content under the Signature section.
  • Save the changes.