We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You will encounter the error ‘You’re not allowed to access this page,’ if you click on a link you don’t have access to or do not have the right to view. Let us consider the following scenarios.

Error displayed for agents

Error displayed for customers


Error displayed for agents

If you are an agent and receive this error message after you click on a ticket to view its details, you do not have permission to view the ticket. Please check if you have the correct ticket scope (Group level or Global access) under the Agents page.

Error displayed for customers

As a customer, when you click on the URL of a solution article displayed only to a specific company (Restricted Access) and you are not part of that company, then this error would appear. 

 

Please reach out to support@freshdesk.com if the error appears in scenarios other than those mentioned above.