We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

For customers, we can show specific fields using Portal Customization. This can be done on the Estate & Forest plans. Please write to support@freshdesk.com with your requirements and we'll help you with this.

Another alternative is to have a dynamic form setup where you could add a section to the group's dropdown. Please follow this article to have this done at your end. Kindly note that this can be configured for any two custom dropdowns apart from the "Type" field.