We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Go to Admin > Workflows > Automations > Ticket creation > New rule, to send the custom notification to the Requester or Agent based on the Requester’s email address or domain.


A sample rule would be:


Conditions: 

Requester Email is....


Actions:

Send email to Requester

Send email to Agent

Skip New Ticket Notifications