We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

After adding a support email address to your account, you would have to activate it, to receive tickets in Freshdesk from that email address. Kindly follow the below steps to activate your support email address.

To watch a demo, click here.


  • Go to Admin > Channels > Email
  • Once in, click on the Verify button corresponding to the email to be activated
  • Copy the Freshdesk forwarding address generated for the email

  • Sign in to your mailbox and go to Settings -> Forwarding and POP/IMAP. Add the copied email as a forwarding address. Once you’re done, click Next.
  • You'll receive an activation code on the next screen. Copy the code, and paste it into your email inbox settings page, and click on Save.

  • Once done, click on the Next button in Freshdesk and your email will be activated.