We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You could notify agents as well as non-agents, such as requesters of a ticket or members in cc, whenever an email is converted to a ticket in your Freshdesk Account. 

To have this done, please navigate to Admin --> Workflows --> Email Notifications --> Requester Notifications-->Turn On "Ticket Created", which would turn on new ticket created notification for requesters. 

If you would like to notify members in cc, please navigate to Admin-->Email Notifications-->CC Notifications-->Turn ON "New Ticket Created", which would send out a notification to members in cc, whenever a ticket is created.