We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Using Freshdesk, you can send an auto-response notification for Out Of Office or after Business Hours. To meet this requirement, set up an automation rule under Admin > Workflows > Automations > Ticket creation > New rule.


Sample rule:


Conditions: 

In tickets > If Created > During > Non-Business Hours > specify the business hours


Actions: 

Send Email to requester (customize the Subject and Body)



You can also reorder the rules you've added as described in the below video:

https://www.youtube.com/watch?v=Gt2VWBeuBU8&list=PLsYJ3BsyR4qGFujlW0iDtOBOf4IPVsAqt&index=14