We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Automation rules that run on

  • Ticket creation - Runs when a ticket gets created; you can make use of this to update or trigger actions for new incoming tickets.
  • Time trigger - Runs on all tickets, once an hour, based on a time based update; can be used for updates you are looking to make based on 'time since' conditions, for an existing ticket.
  • Ticket updates - Triggered by the occurrence of an events; to be used for triggering actions based on activity/event performed.

For a detailed overview refer to this solution article.