We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Freshdesk's Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as letting you see trends in the kinds of tickets they've raised.

Please refer the link to know for more information : https://support.freshdesk.com/support/solutions/articles/214629