We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
Once you've added a support email address to your account, you will have to verify and set up forwarding rules in your mailbox. Kindly follow the below steps to activate your support email address.
Go to Admin tab > click on Email
Once in, click on the Verify button corresponding the email to be activated
Copy the Freshdesk forwarding address generated for the email
Sign in to your mailbox and go to Settings -> Forwarding and POP/IMAP. Add the copied email as a forwarding address. Once you’re done, click Next.
You'll receive an activation code in the next screen. Copy the code, and paste it in your email inbox settings page, and click on Save.
Once done, click on the Next button in Freshdesk and your email will be activated.