Product updates and announcements : Freshdesk

Product updates and announcements

Get to know the latest about Freshdesk - features, beta invites and a lot more! Hit "Follow" to get updates on the latest announcements.

Freshdesk is now GDPR compliant!

Posted by Aravind S, about 1 year ago , Last Reply by Marcus | Swedbyte, 6 months ago , 1 vote
Looking for a way to group your customers in Freshdesk? Say "Hello" to Customer Segments!

Posted by Aravind S, about 1 year ago , Last Reply by Fernando Arbach, 7 months ago , 7 votes
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Important: Migrating your account to Freshdesk Mint

Posted by Gireesh Subramaniam, 11 months ago , Last Reply by George Smith, 7 months ago , 5 votes
Do you use the canned responses to collect information from the users? You should read this!

Posted by Aravind S, about 1 year ago , Last Reply by Aravind S, 7 months ago , 12 votes
Afraid of making changes to your live Freshdesk account? Worry not, anymore! Introducing Sandbox in Freshdesk :)

Posted by Aravind S, 10 months ago , Last Reply by Aravind S, 9 months ago , 4 votes
Easy reminders for To-Do's on tickets

Posted by Aravind S, over 1 year ago , Last Reply by Aravind S, 10 months ago , 6 votes
#JustLaunched - Track changes made to your helpdesk using Audit Log

Posted by Aravind S, 11 months ago , Last Reply by Dave CK, 11 months ago , 8 votes
Announcements in Freshdesk - Keep your agents alerted on downtimes/critical updates!

Posted by Aravind S, about 1 year ago , Last Reply by Aravind S, 12 months ago , 14 votes
<Updated> Find how we run multiple brands in a single Freshdesk account!

Posted by Aravind S, about 1 year ago , Last Reply by Aravind S, about 1 year ago , 1 vote
Integrate your Shopify stores with Freshdesk Mint

Posted by Aravind S, about 1 year ago , Last Reply by Giuseppe Casuccio, about 1 year ago
Release notes have a new location now!

Posted by Aravind S, about 1 year ago
New forum alert! Learn Freshdesk through support tickets

Posted by Aravind S, about 1 year ago , 1 vote
Freshworks Unified experience!

Posted by Aravind S, over 1 year ago , Last Reply by Aravind S, about 1 year ago , 2 votes
Connect with us! Let's talk Support!

Posted by Aravind S, over 1 year ago , 1 vote
Coming soon: Ability to delete users permanently!

Posted by Aravind S, over 1 year ago , Last Reply by Marc, over 1 year ago , 10 votes

Product updates and announcements

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