Solutions & Forums (Self-Service) : Freshdesk

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Solutions & Forums (Self-Service)

Have ideas to improve the Knowledge Base or the Community Forums in Freshdesk? Share them here.

N

Code view editor is broken

Posted by Nicolas Ramoudt, 5 days ago
Polls on Forums

Posted by Bradley Pallister, over 5 years ago , Last Reply by Roelfina van Zandwijk 5 days ago , 11 votes
L

Separate Edit/Publish Permissions in Solutions Pages

Posted by Lmcguire, 6 days ago
A

Ability to Control Access to Knowledge Base at the User-Level

Posted by Andrew Zitofsky, 7 days ago
S

Localization - English U.S.A. to English U.K.

Posted by Suzi, 14 days ago
R

Reporting: Detailed Solutions (Knowledge Base) Reporting is CRITIAL

Posted by Rusty.wilson, over 4 years ago , Last Reply by Rus 21 days ago , 67 votes
S

Solutions Articles Visibility only for Verified Users

Posted by Sven Van Gorp, 26 days ago
E

Preventing Agents inserting Solutions (or copy-paste feature) if they are internal articles

Posted by Ellen, about 1 month ago
E

Ability to publish drafts without clicking "edit"

Posted by Erink, almost 6 years ago , Last Reply by Sajesh Krishnadas about 1 month ago , 1 vote
d

Subscription plan for forums

Posted by dey, about 1 month ago
P

Solutions to appear in multiple folders

Posted by Priceja, over 5 years ago , Last Reply by Charlie about 1 month ago , 72 votes
S

Implemented

Use placeholders within solution articles

Posted by Scott Fox, almost 6 years ago , Last Reply by Joao.duarte about 1 month ago , 5 votes
Auto Template of a Solutions Article

Posted by Galina R, over 4 years ago , Last Reply by Nathalie SAVELIEF about 1 month ago , 13 votes
R

Implemented

Ability to rename Solutions

Posted by Richard, almost 8 years ago , Last Reply by Chris Burrows 2 months ago , 25 votes
A

How can I (a helpdesk agent ) interact with a ticket that I created as a user?

Posted by Amit Ron, 2 months ago

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Solutions & Forums (Self-Service)

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