Solutions & Forums (Self-Service) : Freshdesk

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Solutions & Forums (Self-Service)

Have ideas to improve the Knowledge Base or the Community Forums in Freshdesk? Share them here.

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Knowledgebase Archiving and Versioning

Posted by Diana, over 3 years ago , Last Reply by Adrian Levin, 6 days ago , 13 votes
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Solutions Reporting

Posted by Hilaryajoyce, 10 days ago
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Reporting: Detailed Solutions (Knowledge Base) Reporting is CRITIAL

Posted by Rusty.wilson, over 3 years ago , Last Reply by Savanna, 12 days ago , 58 votes
Add Tag Field for forum posts

Posted by Jamie Michal, over 4 years ago , Last Reply by David, 20 days ago , 10 votes
Forums: Insert Solutions and Canned Responses

Posted by Charlie, over 2 years ago , Last Reply by Greg Cecil, 25 days ago , 5 votes
Add Column for Count of "Likes" to Ideas / In-forum Search

Posted by Len Smith, 26 days ago
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Password protect certain public articles

Posted by Danny, 26 days ago
Some more forum features like Discourse forum software

Posted by Synesty, over 1 year ago , Last Reply by Alice Tilles, about 1 month ago , 1 vote
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No gamification of the forum?

Posted by Alice Tilles, about 1 month ago , Last Reply by Andrew, about 1 month ago , 1 vote
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Add "Visible to" permissions at the article level

Posted by Scheffler.mitchell, about 1 month ago
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Add a button to Alphabetize the categories in Solutions

Posted by Scheffler.mitchell, about 1 month ago
Implemented

Mark a post as answered & choose best answer

Posted by Chris, over 7 years ago , Last Reply by Antoine G., 2 months ago , 6 votes
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Allow editing/converting a forum topic BEFORE publishing

Posted by Josh Carpenter, over 1 year ago , Last Reply by Len Smith, 2 months ago , 2 votes
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Sub Folder

Posted by Rohina Anwar, about 5 years ago , Last Reply by Kendal, 2 months ago , 33 votes
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Characters appended to URLs

Posted by Everett McCoy, 2 months ago

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Solutions & Forums (Self-Service)

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