Solutions & Forums (Self-Service) : Freshdesk

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Solutions & Forums (Self-Service)

Have ideas to improve the Knowledge Base or the Community Forums in Freshdesk? Share them here.

J

Allow editing/converting a forum topic BEFORE publishing

Posted by Josh Carpenter, over 1 year ago , Last Reply by Len Smith, 3 days ago , 2 votes
R

Sub Folder

Posted by Rohina Anwar, almost 5 years ago , Last Reply by Kendal, 5 days ago , 31 votes
R

Reporting: Detailed Solutions (Knowledge Base) Reporting is CRITIAL

Posted by Rusty.wilson, over 3 years ago , Last Reply by Gunjan Parulkar, 7 days ago , 58 votes
E

Characters appended to URLs

Posted by Everett McCoy, 10 days ago
K

Synching to Two Different Freshdesk Accounts

Posted by Kassandre, 14 days ago
Support the ability to exclude a topic from "Popular Topics"

Posted by Len Smith, 17 days ago
H

Glossary functionality for solutions tab articles

Posted by Haley Corina, almost 5 years ago , Last Reply by Steven E, 17 days ago , 7 votes
C

Upload videos into KB articles?

Posted by Carla, almost 5 years ago , Last Reply by Andre.pacitchnik, 18 days ago , 16 votes
Built-in Searchable within the Forums page

Posted by Bill Dunn, over 3 years ago , Last Reply by Peter Feleskouras, 19 days ago , 2 votes
V

Notify (selected) agents and/or customers for new solution articles

Posted by Ville, over 6 years ago , Last Reply by Tduffy, 26 days ago , 45 votes
C

Archive and Find/Replace function for articles

Posted by Ccardimon, about 1 month ago , Last Reply by McKenzie, 27 days ago
T

wiki style solutions and TOC

Posted by Tom van Oorschot, over 7 years ago , Last Reply by Andre.pacitchnik, 28 days ago , 9 votes
A

Add Tip, Note, Info, Warning formatting in articles

Posted by Andre.pacitchnik, 28 days ago
E

Way to remove Implemented items from the Feature Request forum

Posted by Ericm, over 6 years ago , Last Reply by HK, 28 days ago , 5 votes
D

Knowledgebase Archiving and Versioning

Posted by Diana, over 3 years ago , Last Reply by Tduffy, about 1 month ago , 12 votes

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Solutions & Forums (Self-Service)

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