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The order of messages is very confusing within a ticket. You always display the initial email first, then you have all the replies from most recent to oldest. So currently you have this:
It would be much better to have this:
The issue is compounded when the initial ticket is created from an email that has several replies in it (marked with *), as this is listed most recent to the top. In this scenario you currently have:
Again this would be resolved if the initial ticket was at the bottom and newer replies were at the top, i.e.
Did this take 6 years to implement :|
@Jakob, There's something in the works - please follow this thread to stay updated on the changes :)
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