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A simple request - I'd like to see a 'preferred name' field for customers, so the templates can sound more friendly. e.g. instead of saying:
Dear John Smith,
they can say
Dear John,
J
Hello,
You could create a custom contact field for this purpose and use the placeholder in the reply template so that it picks up the preferred value.
Cheers!
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James Nobes
A simple request - I'd like to see a 'preferred name' field for customers, so the templates can sound more friendly. e.g. instead of saying:
Dear John Smith,
they can say
Dear John,
J
3 people like this idea