+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
There is and Option to select the Agent(s) & Alert them whenever a New ticket is created in Freshdesk portal
Can you extend it to a group or multiple agents? In case of multiple supervisor?
p.s. the same for SLA notification
Sorry :-\ it's possibile adding more agents.
But not for SLA rules
You can set up SLA violation alerts specific to each SLA policy configured in the helpdesk and it allows you to add multiple agents. You'd be able to lookup and add individual agents to the alert notification.
Start your 21-day free trial. No credit card required. No strings attached.
Copyright © Freshworks Inc. All Rights Reserved.