Be good also if alerts could be run from that deadline? Like X days before hand. I guess kind of like a SLA feature.

We have this on OTRS and it's very useful. "Pending until some date" 

Then we receive notification for pending ticket.

This would be a great feature to have - we're using Freshdesk to capture and manage service requests, and having the client being able to choose a "needed by" date from a calendar on the ticket form would be really helpful!

Absolutely support this feature-add.  There are times when a custom "requsted" or "opened" date needs to be opened in order for proper ticket tracking.  We have engineers at client sites frequently and often times come back to the office with additional tickets they need to open and log time for.  If they don't get to this administrative duty until the next day, there is no way (that i know of) today to mark the ticket as requested/opened on a previous date.  If this is possible presently, please can someone direct me how?  Thanks!

 

We like this one too. It says "in progress" -- can we get an update from Freshdesk on when this will be in a release?

Hi Marc, 

I'm sorry we don't have a concrete ETA as of now. Will give you an update once we roll out this feature. 

Thanks 

+1

This would basically just complete the package for us. Custom date field that you could use in Observer to trigger an alert would be awesome. Also the pending until would be great for planned work  

+1 Thanks for taking on this feature Freshdesk team!

Hi, 

Just wanted to let you know that Zen Desk added this feature. When will we have it?

A very much wanted feature for us!

Please add this asap. :)

Thanks!

This would be absolutely fantastic! Needed asap! 

Please add this asap

Agreed, plz add ASAP :) :)

Definitely needed!