Options for changing the assignment to "None" and to the user executing the scenario would eliminate the need for the users to do this manually before or after they execute the scenario. This would save us a great deal of time.
We are experiencing this issue as well, is there a workaround for this we can use in the meantime? Would be great if the Agent dropdown list on scenarios could include "agent running scenario"
1 person likes this
over 4 years ago
would also like to see the "agent running scenario" option made available. This would be particularly useful when using a Ticket Template, so that the ticket can be created and immediately assigned to the agent whom created the ticket (i.e. the agent that executes the ticket template).
In our current ticket template, we are assigning the ticket to a general user account, and the template sends an email to the requester, which activates an Observer rule, that assigns the tickets to agents that reply to said ticket.
Its not as sleek as we'd like it to be, but it works.
@Freshdesk - could you please implement this feature? (see below)
almost 4 years ago
You can choose the option "Assign to -> Event performing agent" in the scenario setup to automatically assign the ticket to the agent who's executing the scenario.
12 months ago
Yea but we need this feature ("Assign to -> Event performing agent") inside Ticket Templates please.