I totally understand the use case and have passed this feature request to our Product Management already.
But we do not have plans to implement this right away. Might take a while.
Will keep you updated.
Thanks again and please keep such amazing requirements coming.
Janani Pt Srinivasan
about 5 years ago
We have rolled out the ability to add date fields to ticket forms for all plans.
To include date field in your ticket form, please go to Admin> Ticket Fields. You will see a calendar/ date picker icon on the top bar.
Drag and drop the field to add it to the ticket form.
Note: A maximum of 10 date fields can be added to the form.
On a similar note, we have also released another feature called dynamic forms. This will give you the ability to show/hide fields based on the "type" selected by the customer. For example, in an ecommerce scenario, when the type is chosen as "Replacement", a section with a field called "Reason" can open up that will collect the reason why customer needs a replacement for the item. You can read more about dynamic forms in this article.
As always, thanks much for the detailed use-cases and patience while we built this!
We would love to hear your feedback. Please feel free to post your comments.