For me, having a help desk solution integrated into my time tracking solution is critical to my business. We get bored of data entry, especially when there are people who made amazing APIs to help us.
I've requested a new feature; it has to do with contractors. When I started with FreshDesk I thought it would let my contractors bill time via the integration. I was wrong and had to upgrade to the FreshBooks maximum plan so I could have the ability to have FreshBooks Staff. Staff can bill hours against a ticket via the Freshdesk to FreshBooks integration. Here's the ticket if you want to make it more popular or follow it as well: https://support.freshdesk.com/support/discussions/topics/16741
How have you customized the Notes Text on the integration screen?
The default notes only passes the ticket ID to FreshBooks. I want to pass the ticket ID, Subject, Status, Priority, and URL... I wasn't successful in doing this, maybe my syntax was wrong...