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Hello Aravind!Thank you very much for your work and your newsletter.
I'm interested by your private app, in order to check how it works ==> https://lumapps.freshdesk.com
Thanks! Have a great evening,
The app to remove quoted text by default, is now available on our marketplace. You can install the app from here.
Just tried an app "Remove Quoted text" - it doesn't work with old or even new tickets.
I took a look at the "Remove quoted text" app from the marketplace.
I think actually removing the quoted text from an agent's reply is not that good because previous responses are useful for customers to keep track of the conversation.
Is it possible to keep the quoted text but hide it behind a "..." button in the thread instead?
Indeed, it should be possible to limit the number of unnecessary responses that make reading difficult.
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