Just happened to me Windows 10 / Chrome ... Single most frustrating issue with service.
over 1 year ago
Extra and odd line breaks / spacing still happening in the editor (I'm using Firefox 59.0.1, on Windows 10), making it almost impossible to predict the real look of a canned response or notification template in an email.
Example in the screenshot below:
1) When adding 1 empty paragraph (hitting ENTER twice) in the editor, it comes out / looks like 2 empty paragraphs in the preview and test email (or 1 empty paragraph with huge spacing after it); 2) When just adding a line break (hitting ENTER once) in the editor, it comes out / looks like 1 empty paragraph in the preview and test email (or huge spacing after the previous paragraph).
This is taking hours fiddling around. This should be either truly WYSIWYG or there should be an HTML view option to clean up any messy code.
5 people like this
4 months ago
Why is this marked "Solved" if the issue persists; is this being addressed?
1 person likes this
4 months ago
This is a disaster. Using canned responses inputs two blank lines under the greeting. and sometimes when manually editing and leaving a space between the greeting and text the space gets removed when sending. We've been wrestling with invisible spaces for a while and now the text editor is removing spaces it's impossible to tell how the email will appear before sending.
The addition of extra
line breaks while adding content from canned responses or scenario automation
has been acknowledged as a bug. This is being worked upon by our developers.
Unfortunately, we do not have an ETA on this but I'll be sure to notify you as
soon as I have any updates on this email thread.