Bad formatting when replying to email
Just happened to me Windows 10 / Chrome ... Single most frustrating issue with service.
Example in the screenshot below:
1) When adding 1 empty paragraph (hitting ENTER twice) in the editor, it comes out / looks like 2 empty paragraphs in the preview and test email (or 1 empty paragraph with huge spacing after it);
2) When just adding a line break (hitting ENTER once) in the editor, it comes out / looks like 1 empty paragraph in the preview and test email (or huge spacing after the previous paragraph).
This is taking hours fiddling around. This should be either truly WYSIWYG or there should be an HTML view option to clean up any messy code.
Why is this marked "Solved" if the issue persists; is this being addressed?
This is a disaster. Using canned responses inputs two blank lines under the greeting. and sometimes when manually editing and leaving a space between the greeting and text the space gets removed when sending. We've been wrestling with invisible spaces for a while and now the text editor is removing spaces it's impossible to tell how the email will appear before sending.
cant believe this is still not fixed.
Piers Chipperfield
I didn't see this topic when I opened another for the same issue: https://support.freshdesk.com/support/discussions/topics/50000000338
Piers Chipperfield
I've just had a response from support:
The addition of extra
line breaks while adding content from canned responses or scenario automation
has been acknowledged as a bug. This is being worked upon by our developers.
Unfortunately, we do not have an ETA on this but I'll be sure to notify you as
soon as I have any updates on this email thread.
I think this is why it's marked as solved.
Sven Ragnarson
When I reply to a customer's email, the formatting in the reply box is very odd.
The formatting is as follows:
One blank line
Customer name
Three blank lines
Ticket number
Three blank lines
My signature
So whenever I reply to a ticket, I have to spend time erasing those extraneous lines.
And for some reason, my signature is of a special text type, because I can't use my arrow keys to navigate above it. I have to use my mouse. I can arrow down, but not up.
1 person has this problem