Yes of course. There sure is a way you can embed a video on a page.
Make sure that you are in the Estate plan in Freshdesk and go to Admin>>Helpdesk Rebranding>>Customize Theme>>Portal Pages>>Page Layout>>Portal Home and just add the video embed code there. This will add the video in the portal home page.
You can get the videos in your other pages similarly.
Let me know if this works for you.
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