In help desk systems that I've used in the past, in addition to the general Dashboard view, you also have a schedule/calendar view that allows you to drag in and schedule tickets into your day. This therefore allows employers to check what staff have planned to work on today, assign new tasks and it also means that you can prioritise urgent tasks and see ahead of time if you can fit everything in that you need to get done.
I have always found this to be a crucial and invaluable tool in a help desk system, I hope that you think so too.
Is there any sight of this being implemented in the future? It would be a great feature for our company and would allow more fluid management of the ticketing system.
over 7 years ago
Thanks for the great suggestion. This feature would definitely be very useful other customers as well. I will pass on your feedback to my Development team. As of now, we cannot promise any ETA but we will keep you posted on any updates.
over 6 years ago
Will this feature be available soon?
over 6 years ago
Hi Freshdesk team
+1 from me for this feature.
any feedback on when it will be available?
over 3 years ago
Also very interested in this capability.
Would greatly benefit from seeing "Agent" scheduled periods, could be considered beyond "help Desk" and more towards dispatch, but that is how we use product.
about 3 years ago
We have a To-Do feature where agents can add personal reminders on the Dashboard. The To-Do list can be added from within a ticket as well, which will be added to the Dashboard with a link to the ticket.
Here's a link to the article that will help you with additional information on the feature.