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I tried to use gmail to send emails to email@example.com but the draft solution didn't get created as I expected.
If it's doable, do I do that?
You must send the Email from an Agent or Admin or Occasional Agent mailbox, to send any content to the Drafts folder in Freshdesk
Is there ANY email functionality that customers can use to expand the knowledge base?
Not at the moment, as the Solutions are not open to the customers to edit. Sorry about that!
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