Implemented
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Vijay Shankar
said
almost 10 years ago
Hi Denny
We have this in our roadmap and we will try to bring it in soon.
Thanks and regards
Vijay
Denny Cave
said
almost 10 years ago
This could also be made possible if we were able to have a dispatch’r rule that said “If comment content contains XXXX” and we could set up our own commands and rules. That might be a quicker fix and you wouldn’t have to bake in the extra functionality to the core product.
Aravind Sundararajan
said
over 3 years ago
Hi,
Closing this thread with the link to the article about the feature - This would be useful for new users who might have the same requirement .
Cheers!
Denny Cave
Another leading helpdesk solution offers the ability to resolve, close, spam, etc tickets by including a special keyword anywhere in the body of your response, such as: #resolved
This would be an awesome addition to help prevent us from having to jump into the web interface just to close a ticket.