Users can use another user's e-mail account to open Tickets without a identity confirmation
Jean Carlo Braz da Silveira
started a topic
about 6 years ago
When you are opening a Ticket, i can change my e-mail and open a Ticket as another
person, without a identity confirmation. It sometimes may be a
problem. What could be made is disable the option to change the email address when requester tries to submit a ticket using FRESHDESK.