Open the notification email in Freshdesk, use the bookmarklet from stage 1 to enable HTML code editing and paste your HTML from previous stage.
Switch back to visual/HTML mode and save.
Hope this work for you.
almost 5 years ago
Update: the above method for enabling Redactor works only in Email Notifications, but does not work inside Dispatch'r "Send email to requester".
Any suggestions on how to enable the Redactor source button in that case would be highly appreciated.
1 person likes this
about 4 years ago
Though the HTML support for the editor in tickets/email notifications is not yet available, you can still configure templates with customised layout . This is a workaround/hack and it might not be compatible with every layout/html design.
You can edit the layout using the console section ( To open console, right click on the editor and choose "Inspect" if you're on Chrome ) . You can now select the line "<div class = redactor >" and choose the option Edit as HTML. You can now copy paste your HTML content in this div and then save the rule/notification template.
over 3 years ago
The major asks have been around enabling HTML editor for solutions & email notification templates. Freshdesk already supports code view in solution articles. We'd love to get the editor HTML ready for email notification templates to enable businesses create truely customised notifications. Will add more details here as soon as we start working on the enhancement.
over 3 years ago
any update on this? You have been on the topic for years and I personally do not really see how this isn't a priority.
If you want to support companies to be as customer-centric as they'd like to be, then I do not get how the main channel of communication is neglected like that.
almost 2 years ago
I think your WYSIWYG implementation is great. Are you able to tell me what tool you are using?
Preben Lisby, LIFA AS
about 1 year ago
Is there any update on when you will enable the HTML editor for e-mails?