New Feature Updates 

• Freshdesk for iOS - We have released our much awaited iOS app for Freshdesk. Check it out on the AppStore and do drop in your feedback. 

• Customize chat non-availability message - Customize the message shown to the users in case of agents being unavailable to take the chat. This can be done from Admin>>Freshchat settings page. 

• Business hours added in chat settings -  Now, set the time your agents will be shown online and available to take chats. The chat window will appear on your website only during the business hours set. 

• Forum activity in the Contact Page - In addition to the tickets submitted by a specific contact, you can now view the list of forum topics created by them as well.
  

• “Any Value” option in the automations - From now on, you can choose “Any Value” for the nested fields, in the automations.