If this is something that can already be done, please let me know how.
I'd like to integrate our New User Request form into Freshdesk, but I don't want to have all of the fields in this form visible in the new ticket form by default. What I would like to see is what I'm calling Dynamic ticket fields. For example:
I have a ticket field of "Type" with 3 choices: Problem, Project, New User
If "New User" is chosen, additional fields appear that can be required to complete this type of request. Real name, phone number, location, checkbox fields for systems they need access to, etc.
I can see this being useful in many other ways, but hopefully this specific use case gives a good example. Thanks!