There should be a way to define hidden fields in the feedback widget.
At the moment you can add custom fields to trough: Admin > General Settings > Tickets fields. But it is not possible to add hidden fields.
Added to feedback widget as <input type="hidden">
Not visible or editable by end user
Not visible on the ticket page by the end user
Can be populated with application data in the feedback widget with this method https://support.freshdesk.com/support/articles/154064-pre-populating-feedback-widget
I would like use this to pass some data about the customer with support requests trough the feedback widget on out website. For example their customer id and current subscription plan. This data should be visible to the support staff but not the customer.
6 months ago
We really like your feedback widget. The feature we like the most is search in previous solutions/articles within the feedback form.
As currently there is no way to add hidden field, we thought about building the widget form ourself and use the ticketing api to create tickets. But we are not sure how to integrate this feature in our custom form.