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I have been trying out the trial version since last 2 days and I must say it is very easy to set up, intuitive
In order for me to convince my colleagues, I would like the following features
a. active directory integration - some way for our Microsoft Exchange/Outlook email ID, phone#s etc to be automatically loaded as Customers
we do not want to create a .csv file to load contacts
Sorry that we haven't responded back to this thread earlier,Hariharan. We hope you were able to get the help of our support experts through a private ticket.
To know more about the AD integration with Freshdesk, please refer : https://support.freshdesk.com/support/solutions/articles/2018-active-directory-integration
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