We are using the freshdesk integration, and were patiently awaiting this feature, but unfortunately it fell short of our needs. It seems that the attachments are only transferred from the original ticket (reporter), where most of our attachments are found within the agent's remarks back to the user. Are there any plans to extend this feature to capture all Freshdesk attachments? If not, what roadblocks exist?
Svein Are Grønsund
about 2 years ago
This seem to work inconsistent now.
- When adding a file as an attachment, it is sent to Jira (all good).
- When using "Insert image...", the file is not transferred to Jira. Our support-staff says this used to work. Have you done any changes to the Jira-integration lately?
2 people like this
about 2 years ago
Same for us now as above.
12 months ago
we have the same problem that Svein explained 1 year ago.
has the problem been solved since ? if yes, how to avoid this bug ?
Chris | Sikka Software
11 months ago
Our team is not having this issue using the JIRA app. Just to check, are you using a ADMIN login for JIRA? This was an issue for us. We used a regular account and it would not do much until we created a ADMIN login in JIRA and used that account in Freshdesk.
Hope that helps.
6 months ago
@Stefan: The current Jira integration allows you to send attachments on a ticket to the related Jira issue. It doesn't support inline images in replies owing to a technical limitation. We have plans to expand the functionalities of the Jira integration and I'll get this to the attention of the Product Manager who's working on the enhancement.
about 1 month ago
our solution for Freshdesk JIRA app allow you to send attachments easily through our app.In order to use our Freshdesk JIRA app please send an email to email@example.com.See this screenshots of our apps.