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We are fairly new to the freshdesk system in our company - we are using it as an internal IT helpdesk.
Is there a way to restrict a new ticket being opened when I close a ticket but the requester is out of office?
The out of office notification has a different subject line with 'Out of Office' in front so the system believes it is a new ticket!
Also, similar when we respond to a ticket and they are out of office.. can the system ignore these as a response?
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