We got the same request. Not sure why we can't display the entire filter left-hand-pane for end-users (except for some of the filters by "Agent", "Due By" and "Customers")?
almost 4 years ago
This is a request that keeps coming back from our customers.
A company with many contacts that all can see all tickets. With three products configured, it becomes difficult for the user to find a particular ticket in a growing list.
It would be very useful to be able to filter on the product/portal to reduce the size of the list.
4 people like this
over 1 year ago
We have the same problems/request - the Customer portal is VERY LIMITED for
Some of our clients use the portal to submit development requests, config changes, suggestions, etc. and have a high volume of operations, so a certain amount of tickets. We use a “Future” status with them to keep
track of any requests/tickets that are assigned to future development sprints,
and this can accumulate. With the
current portal, it is hard for them to keep track of tickets by priority and
lookup specific tickets.
There is definitely a need for a few filters/search tools:
- Filter by Status(all
statuses including custom ones – multiple select)
- Filter by Type(all /
- Text search box
- (+ by custom fields)
Of course with a combination of all the above.
2 people like this
10 months ago
Any update on the filtering function?
8 months ago
in our case as we have several products portal, we would also need to be able to filter per product
6 months ago
In our case we should prefer that only tickets are published on the public portal which are releted to the product. For product x show only these tickets on portal for product x.
5 months ago
Seeing that this has been around for 5 years now, is there any update on whether this might be considered for implementation? We've just had another customer raising the issue of not being able to filter their submitted tickets by product in a multi-product setup.
4 months ago
I too have Customer Users requesting better filtering of the Ticket Lists, why isn't there an Admin option to create Customer Portal lists like we can do for agents? Seems like you already have the functionality why not use it on the portal?
3 months ago
We would really like to see this option too. It doesn't make sense to have the ability to create unique statuses if they can't be used on the customers portal.
We would like to utilize a status 'Road Map' so that we can mark tickets that are Feature Requests as on the Road Map to being built.