Edit Subject Line of Ticket Replies - Now you can edit the subject line of the ticket replies from Admin>>Email Notifications>>Reply Template.
Security Notifications - You can now choose to notify an Administrator whenever an agent is added/deleted and also for IP whitelisting modifications.
This can be configured from Admin>>Security.
Print Solution Articles from the Customer Portal - Customers can now view your solution articles and opt to print them as well.
Grouping of Placeholders -Placeholders are now grouped together under different categories.
RTL Support included on the Editor for Arabic language.
Product Specific Freshchat widget- The customer portal of specific products will have the corresponding chat widget. Different customisations (colours, messages) can be applied for each widget, and installation code will be separate for each.