I also would like to see this feature. Adding an extra input field would be very nice.
about 4 years ago
Not sure why this feature is not there. its quite basic and essential to any company.
If one has to turn to a solution like Freshdesk it means that we have a large customer base.
I am not sure if a resource can be allotted to figure the company and contact when a sign up happens.
How does one identify the person from an email address used?
almost 2 years ago
We'd love to see this feature as well, since the portal would allow customers to login with their private emails, we can't necessarily map them to their company using that criteria.
8 months ago
Freshdesk automatically recognises users based on the domain address and maps them to the same company record. All you have to do is to create a company and fill in the domains for this company field with the specific domain address.