Freshdesk supports a feedback widget which can be embedded on to your website or webapp. The feedback widget currently suggests an auto suggestion of solution articles based on the keywords present in the "Subject".
I hope this solves your requirement.
almost 2 years ago
Hi Arjun -- does the feedback widget provide contextual help from the website on the widget as well?
almost 2 years ago
Feedback widget enables users to submit support requests directly from your website. It is more of a support request form with smart knowledge base suggester. Although there isn't a direct way to setup contextual support using the widget, I can think of a workaround that fits in for the requirement.
1. Populate your support portal with solution articles related to each item that you would want to educate users on the site.
2. Embed the feedback widget form on your website
3. Create a ? or help button and place it next to the elements where you'd like to provide more context for the users. Define an on-click event that would trigger the feedback widget and populate the subject field with contextual information. This would ensure that the feedback widget lists the related solution articles for the user.
Thanks Aravind! This isn't as sophisticated as what HelpScout's Beacon 2.0 allows, but it's a good thing to know.
21 days ago
Hello Corinne & Chris,
We've launched a new help widget from Freshdesk. With the help widget, you can support your customers right on your website. You can lead with self-service by showing solution articles - and also display a contact form for your customers to submit their questions.
You can pick specific articles to show up on the widget and provide contextual help for customers, based on the web page (URL) they're currently viewing. Click here to learn more.
You can also show a specific solution article on the help widget when customers click on a certain button. Click here to learn more