We are in need of this very badly. Since we have around 10 products and each of them have sub products.

If a customer has a request related to 2 a product and sub product, we can't mark the correct information in the ticket properties.

Any news on this. It was raised 2 years ago. Will it be taken up?

Agreed this would be VERY beneficial. Even if just recommending an app that could be integrated to concisely collect information for our customers notes.

Also agree that a multi-select dropdown option would be very helpful.  We have a few fields on our ticket where it's very likely the customer wants to make two or more selections but can't.  The single-drop down over-constrains their answers, checkboxes don't work with analytics, and a free-text data field would be a disaster for our analytics.  Please consider adding the multi-select dropdown option.  

Why this cannot become real?
Come on Freshdesk guys, this is not so hard to be done. Requires no more than 1 day to be coded, tested and pushed to production.
I raised this issue to you since 2-3 years now.

+1

Yes, I'm considering moving away for this reason.

Moving away from Freshdesk because of this.

We also need this badly. It would be great if you could consider this and give us any update on this.

This would make life a lot simpler as would headers to provide some separation and instruction for the ticket fields.

We also need this badly. Could this be considered?

Is this feature being considered? It's a very needed feature.

Did anybody receive an answer? Will this feature be enrolled in future releases?

I solved this problem by switching to Zendesk!