I would like to have the ability to create solutions that only specific customers can see, such as staff. This doesn't seem to be possible at this time. I know we can setup private Solutions for agents, but not customers. If we could assign customers to groups and give that group access to specific solutions then that would be great. Possible?
+2 introducing the permission at the 'Agent Groups' level in addition to the 'Agents only' permission.
Any news would be appreciated
almost 4 years ago
Unfortunately it's clear that the launch of new products (FreshSales, etc) is superseding continued robust development on FreshDesk. This is the Way of All Things, but it's disappointing
4 months ago
A couple of months back, we launched Customer segments for Knowledge Base. Basically, you can setup your knowledge base and provide access to content to the required segment of customers. Read more about it here.