You would need a XML export from Zendesk to import your data from Zendesk to Freshdesk. Once you have the XML file ready, please go to Admin->Account-> Import from Zendesk . Please enter Admin Credentials of your Zendesk account , upload the file and you should be set.
Please let us know if you need further assistance.
about 2 years ago
We've an app that can help you with the data migration from Zendesk. For more details , please visit Migrate from Zendesk
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