I agree with the above point re letting us set up our own or using Letsencrypt.... but whilst your looking into this.. you could just offer the current SSL functionality at a cheaper rate. No dev work needed!
If the price wasnt so prohibitive, I'd likely take the convenience of a $25 cert supplied by Freshdesk as a one off for the year. Especially for those of us following and tracking the issue :)
AMEN, Elisha! Such a simple solution. In fact, there are PLENTY of solutions to this problem:
1. Let us bring our own certificates.
2. Give us free letsencrypt certificates.
3. Just bring down the price of Freshdesk-provided certificates, even just temporarily.
Like you mentioned, #3 requires zero dev effort. It would be a fantastic demonstration of goodwill if Freshdesk lowered the prices of the Freshdesk-provided certificates until better options are available.
Hello Aravind,
could you please update us on the topic.
Thank you
I think if we had realized this from the get-go that we might have actually stayed and put up with Dynamics until finding something else, unfortunately from competitors. We really like Freshdesk but this SSL thing seems a bit ridiculous. Several competing services allow for uploading own certs.Hopefully this is reconsidered on Freshdesks part, even offering an open cert from letsencrypt.
I couldn't agree more. This has become a show stopper for me. I run a VPN company , and for my customers to be shown a message saying that this site is not secure when switching to my helpdesk is not acceptable. I will be moving to another solution if this isn't resolved soon. Every time I've spoken to one of your agents following up with me for feedback in the past 2 years, I've been told that you are resolving this. Its not hard guys. Sort it out, or you will be loosing customers. Just let us use letsencrypt.
Completely agree.. it's 2019 and proper certificates are free. I am fairly sure there are others looking at canceling Freshdesk. It's a nice platform, but charging for something that should be standard is ridiculous.
I am indeed considering other platforms because of this... it's a shame.
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Nicolas Brisac
When activating the custom SSL option (Estate plan), the certificate that is generated is a Digicert crt with many AltNames.
As it happens, ours is not the primary.While this avoids the alerts in the browsers, a warning icon is still displayed next to the URL in the address bar.
Also, looking at the certificate's details shows another Freshdesk's client portal URL.
This makes the portal look a less professional.
We actually have a wildcard cert for our domain that we could use.
We would just need a way to deploy it to your ELB.
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