Hey Nick, I guess you will be getting a yearly invoice, see https://support.freshdesk.com/support/solutions/articles/90479-configuring-a-custom-ssl-certificate-for-your-support-portal: Customers on the Blossom and Garden plans can choose to purchase the SSL certificate(s) for $180 per portal per year.

Hello, is this feature on your roadmap? I think nowadays a helpdesk without SSL is nonsense and $180 for the cert is totally overpriced! Please let us know if you are finally implementing this feature and estimated date. Thanks a lot in advance!

Given the longevity of this request thread, I doubt they are going to budge 

Four months ago they said they were trying to figure out how to best implement it.  We don't need daily updates, but some indication on progress would be nice.  I mean I get it, installation on an cPanel web server is ridiculously easy, and this is a bit more complicated when you think of the number of users of the platform, but lack of communication is disheartening, especially given the fact that this not only impacts their customers but their customers' customers.

Kyle: From an infrastructure perspective, this really isn't that complicated. I've automated plenty of auto SSL certs in our system and even set up an auto SSL wildcard cert. Freshdesk dragging their feet is (as best as I can tell) evidence of a prioritization issue instead of a delay due to challenging technical issues. In other words: Freshdesk is going where the money is, and this isn't it. :(

Totally agree Kyle! 

I agree as well because eliminating 180 per year per X amount of customers is a monetary loss to some degree. As for updates, they have a blog and should use it but I think they are not engaging because then it would project that they are moving in the direction of offering and falsely project a commitment that doesnt actually exist. However, if they want to think three dimensional then they should hypothesize of the business they have actually lost because of their lack of BYOSSL or alternative options. Sure, offering a change will impact financial, at first, but in the long run being competitive and even offering a service for $25 would soon catch up and be positive ROI.  

Im unsure how long Freshdesk plans to be around when the competition has increasingly better options. We got Freshdesk for the price and because their reps are quite responsive to us but found out about the SSL post implementation, probably like everyone else. We love Freshdesk but they need to change some things to maintain their competitiveness.

It's pretty frustrating we're not getting any official feedback from Freshdesk!

This is getting to the point where we're not doing any further integration and will be looking for alternatives.

Hi,

Can we expect answer or any response anytime soon? We are having a lot of errors and complications because of this.

Thank you

Even if they would update and just said they understand everyone's point of view and something they will continue to consider would suffice. The negativity is already existing in this thread so at this point whether they say anything or not our points of views, suggestions and gripes still stand. At least acknowledging customers goes a better way than not.

Yes I agree with this discussion. I am a potential client and am running a trial and really like the software. I came across the SSL issue just recently near the end of my trial and had this exact conversation. I'm glad I'm not the only one let down by this, I also brought up the lets encrypt option. They informed me that it couldn't be done on the lower tiers at this time such as garden.