lol have to laugh at 

Looking for some fine-print?

Well, there isn’t any!

With Freshdesk, you pay exactly what you sign up for and that’s that. No extra, under-the-rug pricing.

Its kind of like leaving the main ingredient out of a soup. The lack of this needs to be explained up front because it is a huge deal breaker for many. Given the first comment on this was 5 years ago, Im thinking that is more than enough time to have implemented something so it is unlikely to be forthcoming. I strongly urge reconsideration on this as its pretty much industry standard. Companies are looking to lessen costs and decrease maintenance where it is possible, not increase them. We are still contented with Freshdesk but a  BYOSSL would make our day.

We literally went to zoho desk because of this, i pushed for freshdesk as I think it's easier to use out of the gate but in the end money talks. Cheaper plan, more options and free ssl cert hard to pass up.

Yeh.. we are out. I really quite liked this and paid for the service only to get hit by this.  Have gone with a self hosted solution (zammad) and cancelled.  Never had to set anything up so fast in my life. Not quite as nice as freshdesk but this sort of behaviour is not on and should not be encouraged. 

@Andy Bird      Zammad is no really a alternative for me: --> No Forum.
And another said, Zoho is a Alternative..... NEVER ! I come from Zoho, and this Soft is a absolutely desaster. Config here, config there..... horrible.

I ithink, freshdesk is a cool tool. The setup is easy - but this bug with this SSL-Problem.... this is hard!
We all need a Solution - yet, not in 2 years. Then without a propper SSL-Solution, the functionality of the "portals" is not given. And that this functionality costs 180$ per year per Portal..... this we can't read in the overview.

@freshdesk:  Pleas tell us, what is the roadmap for this Problem !

Drafting the email to send out company wide and getting the custom URL setup. Then I see this. Really? I have to walk this back for additional approval now? This is laughable and am now exploring the competition.

Hi Billy

Yes, this is very hard and freshdesk sleeps..... no answer, no action. Nothing.

Best regrads, Markus

@Freshdesk - Just so you're aware this issue has become a show stopper for me. My customers use my service (www.vanishedvpn.com) for security and privacy, and the fact that they are presented with a security warning in their browser when they try and access my knowledge base is unacceptable. You have reported that you have been working a solution for this for years now, but clearly don't want to listen to your customers.

Enough is enough. I have initiated a piece of work to migrate away from Freshdesk to a better solution.

Very poor service.

I'm sure I'm not the 1st to leave you for this reason, and I won't be the last.

@Phil
Can you tell me, what service you have choosen?
For me, freshdesk is very good (much much more than zoho) - but with the SSL-thematic, there is a very great show-stopper on board  :-(
Greetings, Markus

We missed this part when we checked out Freshdesk. To bad because the system overall seems to be pretty good but can't say that I'm happy with the extra cost but if it actually is a shared certificate, that just seems poor. 

Hoping to get an update soon on the roadmap. 

@Aravind, any news ?