When activating the custom SSL option (Estate plan), the certificate that is generated is a Digicert crt with many AltNames.
As it happens, ours is not the primary. While this avoids the alerts in the browsers, a warning icon is still displayed next to the URL in the address bar. Also, looking at the certificate's details shows another Freshdesk's client portal URL.
This makes the portal look a less professional. We actually have a wildcard cert for our domain that we could use. We would just need a way to deploy it to your ELB.
With Freshdesk, you pay exactly what you sign up for and that’s that. No extra, under-the-rug pricing.
15 days ago
Its kind of like leaving the main ingredient out of a soup. The lack of this needs to be explained up front because it is a huge deal breaker for many. Given the first comment on this was 5 years ago, Im thinking that is more than enough time to have implemented something so it is unlikely to be forthcoming. I strongly urge reconsideration on this as its pretty much industry standard. Companies are looking to lessen costs and decrease maintenance where it is possible, not increase them. We are still contented with Freshdesk but a BYOSSL would make our day.
Webb Heat Design
15 days ago
We literally went to zoho desk because of this, i pushed for freshdesk as I think it's easier to use out of the gate but in the end money talks. Cheaper plan, more options and free ssl cert hard to pass up.
15 days ago
Yeh.. we are out. I really quite liked this and paid for the service only to get hit by this. Have gone with a self hosted solution (zammad) and cancelled. Never had to set anything up so fast in my life. Not quite as nice as freshdesk but this sort of behaviour is not on and should not be encouraged.
Markus A. Brotschi
8 days ago
@Andy Bird Zammad is no really a alternative for me: --> No Forum. And another said, Zoho is a Alternative..... NEVER ! I come from Zoho, and this Soft is a absolutely desaster. Config here, config there..... horrible.
I ithink, freshdesk is a cool tool. The setup is easy - but this bug with this SSL-Problem.... this is hard! We all need a Solution - yet, not in 2 years. Then without a propper SSL-Solution, the functionality of the "portals" is not given. And that this functionality costs 180$ per year per Portal..... this we can't read in the overview.
@freshdesk: Pleas tell us, what is the roadmap for this Problem !