This could explain why my reporting seems so off... Is this true?!?! If so this needs to be addressed.
3 months ago
I'd like to +1 this need. We are migrating from Kayako to FreshDesk and Kayako offeres extensive, SQL-based reporting. We know that reporting was a weak spot for FreshDesk, but I would expect that you would allow a FreshDesk customer to report on any data in FreshDesk. Since Companies and Contacts are separate, it's foreseeable that your customers will want/need to report on Companies and Contacts. We can't.
I tried the scheduling approach, selecting only Company fields and found that at least one ticket field. I would accept exporting company data to Excel, if this was an option.