Automated follow-up email after 3 days
Hi,
I cannot find this condition: Follow Up Email Has Been Sent Is No
Please help.
Thanks,
Anh
Aravind Sundararajan
@Anh: You might have to setup a custom dropdown field with options 'Yes' and 'No' to see this in the automation conditions. You can create a custom field under Admin -> Ticket fields section.
Cheers!
Don't we have the native solution for this? I think this is a mandatory feature?
Aravind Sundararajan
@Anh: The automations in Freshdesk help you to trigger certain events based on specific conditions. The supervisor rule has been designed to perform some time related activities in the helpdesk.
Cheers!
Hi there,
Sorry if I missed it, but how about such a reminder being automatically sent to a third-party? I cannot fing a way to do it via supervisor, as there's no option of sending a mail to the third party's email address.
Thanks!
Don't forget instead of doing this with complicated new fields, you can just add TAG "Sent"
If tag is not "SENT" send email and set tag = "SENT"
Is there a way to view the email that has been sent on an automation rule?
Ziga M.
Hello,
This is done probably really easy but I am having troubles finding a right way to do it.
I would like to create an automated email that Freshdesk would send to our clients after 3 days of no (their) respond if the ticket is still open.
Any suggestions ?
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