+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
Ability to use Customer Tags in Dispatch'r would make auto assignment of tickets much easier. I don't really understand what Customer Tags are for currently. I cannot get them to trigger anything.
This is a no brainer... Im trying to set up up a dispatch'r rule and intuitively assumed TAG woudl be an option... WRONG
yup - this partial implementation drives me nuts. my request - before I saw this one. https://support.freshdesk.com/support/discussions/topics/309861
Could not agree more. What is the point of having a tag option for customers if you can't automate with it in any way? Seems like it would be fairly straightforward to implement.
We're developing an app, integrated with Freshdesk, that will redirect your tickets using artificial intelligence. We'll release a beta in a few weeks. Sign up here to register for access:
Using the tags in the Helpdesk In-depth would be great as well. As for the rules, I assumed this would be possible, but the tags are not shown in the statistics.
Start your 21-day free trial. No credit card required. No strings attached.
Copyright © Freshworks Inc. All Rights Reserved.