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Ability to use Customer Tags in Dispatch'r would make auto assignment of tickets much easier. I don't really understand what Customer Tags are for currently. I cannot get them to trigger anything.
This is a no brainer... Im trying to set up up a dispatch'r rule and intuitively assumed TAG woudl be an option... WRONG
yup - this partial implementation drives me nuts. my request - before I saw this one. https://support.freshdesk.com/support/discussions/topics/309861
Could not agree more. What is the point of having a tag option for customers if you can't automate with it in any way? Seems like it would be fairly straightforward to implement.
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Using the tags in the Helpdesk In-depth would be great as well. As for the rules, I assumed this would be possible, but the tags are not shown in the statistics.
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