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I need agents within my support portal to have the ability to delete the recorded freshdesk calls if needed.
On occasions directors may talk about commercial information which may be sensitive if these calls are recorded then we need to be able to delete them or limit who can listen to them.
The admins can delete the call recordings from the Call History in case you're using the old phone channel. In Freshcaller, you can navigate to the call logs section from the Live Dashboard and then delete a recording if you'd like to.
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