Support channel E-Mail doesn't work with BCC in GravityForms
started a topic
over 5 years ago
In GravityForms I configured a e-mail address in te BCC. This e-mail address is correctly connected in the support configuration in FreshDesk and our Web hosting partner because E-Mails send to this e-mail address are successfully added as ticket in FreshDesk.
So far so good.
In the conformation E-Mail in GravityForms a BCC E-Mail can be used.
When I use our info@...nl e-mail address in the BCC we receive the new submits from that form. So the BCC in GravityForms works fine
When I use our kontajt@...nl e-mail address in the BCC we
DON'T receive the new submits from that form as a new ticket, although the e-mail must be send.
Are there any problems know in using the BCC E-Mail Address in the Conformation E-Mail Address in GravityForms? Is the Ticket not created because the e-mail was send as a BBC?