We can do all we need to do with Freskdesk to support our internal users and our clients, and we can track billable time as well, but we can't export that time to QuickBooks Online. In order to replace our old ticketing system 100% we need to be able to bill per hour and track those hours in Freshdesk.
QuickBooks Online is dead or dying. Long live hosted solutions! But please make them talk to each other.
You can find the latest information on the Quickbooks integration here. This version allows you to view customer details in Freshdesk, push time entries to quickbooks and also view the latest invoices in the Freshdesk ticket.
4 months ago
and after 2 years silence !!! Because Freshdesk being a leading ticketing system and still not able to export or integrate fully to export tickets and their information to an accounting system like Quickbooks Online?
Why would you pay in order to bill your customers... There is other vendors out there having this functionality already - maybe a little more expensive but at least we dont have to do stupid double work....
4 months ago
We hear you. We are happy to explore the possibilities of this feature being picked up. Stay tuned to the product updates to know about the feature releases.
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