It is sales and customer support for Instagram sales. It converts issues from Instagram comments into CRM tickets.
I'm early on in the process, and looking for lots of feedback from potential users. Would you be interested? Please vote for Freshdesk integration here where I collected requirements from this discussion.
Marcus | Swedbyte
10 months ago
I'm thrilled to finally let you all know that we have developed an integration with Instagram. Our app is approved by Facebook/Instagram and currently under review by Freshdesk's marketplace team, so hopefully it will be released within very short.
Our app looks really good (if I may say so myself...) and will give you all really good possibilities to handle all your Instagram posts, comments and replies straight from Freshdesk. It's possible to sort, search and filer comments in some really efficient ways, and of course you can also create tickets out or certain comments that needs extra attention.
We've been doing beta testing with selected customers during some time, and we are still open for a few more until the app is officially released. If you are interested in participating, please sign up on our website. You'll find more info here: http://swedbyte.com/freshdesk-instagram-integration/