I find it's so hard to actually find something in Freshdesk.
I spend really a lot of time searching, because the filters are so lacking.
Is work being done on this right now this very instant?
F.ex, today I was going nuts trying to find a ticket. I knew the clients name, but I was unable to get all open tickets on that client in the Android client. I had to give up and return to the web client to find the info.
I see filtering lacks really in all aspects of Freshdesk. Why is it like this?