We would like the ability to individually or bulk convert Freshdesk tickets into Forum items, specifically Feature Request Forum items. This ability would be available to target Agents or Groups of Agents. Permissions to do so should be broken down such that individual ticket conversion and/or bulk ticket conversion can be applied to an Agent, Agents or Group.
It's a year later and I still cannot convert tickets to the forum. Where are we with this function?
almost 4 years ago
Hans, the option to convert a ticket to a forum topic will be available when you click on 'More->Convert to Topic' in the menu on the respective ticket page (as shown below)
As mentioned in the previous comment, the convert to topic option will not be available for the below cases:
Unverified contacts (without verified email)
Accounts with forum disabled
Agents without Forum access (scope)
Tickets which are already converted as topics
over 3 years ago
Have there been any further discussions on being able to convert "unverified" tickets (unverified contacts) to a forum topic?
This would be a huge benefit for us and it would be great to get an update.
almost 3 years ago
Yes, I also would like to convert tickets into forum topics without the need to have users verified. My goal is to build a support system with the forum from ticket and enabling customers to research questions other customers might have had. The forum isn't very valuable without data and I don't want to be duplicating my work by inputting data that already exists.
7 months ago
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